Monday, March 27, 2017




A Multicultural Community That Understands Mental Health And Accepts Mental Illess.



Hong Fook Mental Health Association is a community organization serving the Greater
Toronto area. We provide leadership in promoting the mental health of people in the
Cambodian, Chinese, Korean and Vietnamese communities. Hong Fook helps people
keep mentally healthy and manage mental illness. We achieve our mission through
service, education, advocacy and research in a supportive environment.



This service framework will serve as a guide to our development of programs and
services. It is presented in the form of a compass in the attached diagram.


Core Values and Principles

At the centre of the compass is the foundation of our service framework – a whole
view of the human being. A whole person approach to service considers all
aspects of a person - physical, mental, emotional, and spiritual - in the design of
programs and services. It recognizes and addresses the many social, economic,
cultural, political and other environmental factors that affect the health and well-being of

Around this foundation, in the inner circle of the compass, are the core values/
principles that shape our service development, program design and service
approaches. Our Continuum of Services focuses on promoting wellness and mental
health recovery with the following values / principles:

  • Equity
  • Diversity
  • Cultural Competence
  • Empowerment
  • apacity Building
  • Community Participation
  • Self Help
  • Mutual Support

Equity recognizes that access to resources, services and opportunities affects our
health. This includes access to health services, education, housing and employment.

Diversity respects the uniqueness of individuals and communities. To meet their
diverse needs, we strive to understand others from their standpoint. We believe that
ongoing critical reflection on our own preconceptions is important:

  • ‰ in our interaction with individuals and communities,
  • in the development of organizational policies, and
  • in the design, development, implementation and evaluation of programs and

We believe that, to advance the health of the communities we serve, we must recognize
and address diversity and equity in different aspects at organization and system levels.

Cultural Competence recognizes that we bring our own culture to every situation. It
works to ensure that this does not affect the accessibility of our services and the quality
of our care. It looks beyond addressing language factors in the provision of service. It
is committed to the building of an inclusive environment that promotes health.

Empowerment and Capacity Building aim at making it possible for individuals and
communities to increase control of their own health. We build on the strengths of
individuals and communities. We encourage knowledge and skill building to equip
individuals and communities to make informed decisions on health matters.

Community Participation encourages the participation of

  • people with personal experience of mental illness and other mental health
  • their family and friends, where appropriate, and
  • volunteers from the broader communities
    in the planning, delivery and evaluation of services at all levels of the organization.


We encourage Self Help and Mutual Support among individuals and in the
communities we serve. Learning and support do not have to come only from
professionals. Individuals can be active participants in every step of their health care,
and need not be passive service recipients. Peer support and peer-to-peer learning can
play an important role in promoting health. Family and friends are important to the lives
and health of individuals and communities. Thus, we integrate support for families and
caregivers across our continuum of services.

Continuum of Services
Our Continuum of Services is shown in the second circle of the compass. The array of
programs and services range from promotion of wellness to intervention of illness.
Individuals may enter our programs at any point, and flow from one program to another.
Our overall goal is to move beyond provision of "piecemeal solutions" by building the
capacities of individuals and communities to promote and sustain wellness.

The Continuum of Services also aims to make access to services easier and promote
service continuity. It provides the language capacity to serve our target communities. It
allows room for individuals to access services according to their needs, and it
accommodates new referrals. It also makes it easier to provide alternative support for
individuals waiting for particular services.


Direction and Goals
Walking Alongside Our Consumers and
Growing With Our Communities,

we work towards the goals of our programs and services, shown on the four points of
the compass:

  • facilitating equitable access to health resources,
  • promoting wellness through capacity building,
  • facilitating recovery that is meaningful to the individual, and
  • building a caring community by promoting meaningful community participation
    and volunteerism.

These four goals are in line with our organization's Vision of developing "a multicultural
community that understands mental health and accepts mental illness."

As a responsible organization, we are committed to quality of care in the development
and delivery of services within this framework. We build in outcome measurement
processes to evaluate our success. We strive towards client and staff safety. We are
committed to reflective practice and ongoing education. We are willing to accept
challenges and make changes as we continue to learn and move forward.

Scarborough Head Office

  • 3320 Midland Avenue, Suite 201
  • Scarborough, ON, M1V 5E6
  • Tel: (416) 493-4242
  • Fax: (416) 493-2214

North York Branch

  • 1751 Sheppard Avenue East, G/F
  • North York, ON, M2J 0A4
  • Tel: (416) 493-4242
  • Fax: (416) 492-0644

Downtown Branch

  • 130 Dundas Street West, 3rd Floor
  • Toronto, ON, M5G 1C3
  • Tel: (416) 493-4242
  • Fax: (416) 595-6332